SS
Stephan S

1 reviews | Active since May 2015

02 Jun 2017, 22:18

Poor service

<p>Good day, I recently visit fnb to apply for my fnb cheque account card . I was told that i can not get a card the same day and that i must wait 7 days for it. I needed a card that day because i can not go online banking because i forgot my pasword and i can not go into my fnb app bacause I need a fnb card. i told them my probelm and they simply would not help me. I work 7 days a week, from 7 to 7 and sundays from 9to 2. I am off on sundays every 2 weeks. the town where i work do not have an fnb branch. i was told that i will have a card within 7 days. i still have not received any card and still can not do my banking. today someone from fnb called me and said that my card will be delivered next week between wednesday and friday.</p> <p>This is poor service, i have been with fnb a very long, and this is what I get. I am sure a another bank would have help me immediatly. thanks fnb, i will not be much longer be a fnb client, since im thinking to go to another bank. One that can help me the same day.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Jun 2017, 10:08
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)