TS
Theo S
1 reviews | Active since Oct 2015
14 Sept 2019, 10:09
Poor Service
I changed my bank to Discovery bank and on 09/09/19 I logged a request with the premier bank consultants to close my account., the consultant responded and said it would take 2 - 4 workings days to complete. I got no response during this time frame so I checked again last night and they responded that my request is still in process and will take 5 - 7 working days. I need this account closed by close of business on Monday. This service just highlights my decision to leave FNB after many years. It takes a couple of seconds to open an account but 7 working days to close one, absolutely nonsense????
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FNB (First National Bank)'s replyOfficial
14 Sept 2019, 10:47Good day Theo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply14 Sept 2019, 10:47
Official
Good day Theo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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