1 reviews | Active since Aug 2013
Poor Service
<p>I have been a client of FNB for the last 30 yrs.Over the years I have had various home loans with the Bank.In December I took out a home loan and was told at the time that I could have the interest rate reviewed after a few months as I was not happy with the rate offered me but accepted it as I was keen to purchase the property.A few days ago I app**** to have the rate reviewed only to be told that they(FNB)WILL only review it after 2 years to see if I am a good payer,this in spite of the fact that I am a private client and have never missed a payment with my previous bonds.Also they have my full credit history.I contacted SA home loans who were prepared to offer me an interest rate 2% lower than FNB.When this was pointed out to my private banker I was told I must supply proof of their(SA home loans offer) and then they will see what they can do.Well FNB you have lost a private client.</p>
Good day Mr. Teds
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. Teds
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Well its been more than 48 hrs and no feedback received.
Well its been more than 48 hrs and no feedback received.
After 2 weeks and emails to private banker I get a response from the Regional Sales Manager that they are not prepared to look at the current rate offered me till 2 yrs have passed.They give reasons about the obstacles the banks face in terms of their economic viability talking about bad debt and risks to the bank etc.Hello I have never defaulted on any of my home loans in the past so please dont lump me with those that have defaulted.They then finish their email stating that if I FURNISH the Bank with a competitive quote they will reconsider my current rate.Well consider this,I am doing so by closing my account and transferring the Bond to another Bank.Hopefully this will improve your economic viability.
After 2 weeks and emails to private banker I get a response from the Regional Sales Manager that they are not prepared to look at the current rate offered me till 2 yrs have passed.They give reasons about the obstacles the banks face in terms of their economic viability talking about bad debt and risks to the bank etc.Hello I have never defaulted on any of my home loans in the past so please dont lump me with those that have defaulted.They then finish their email stating that if I FURNISH the Bank with a competitive quote they will reconsider my current rate.Well consider this,I am doing so by closing my account and transferring the Bond to another Bank.Hopefully this will improve your economic viability.