Poor Service

Its seems that FNB has no cooking clue what the word service means. For two days I tried to deposit money at an FNB ATM, both occasions it was unsuccessful... The 2nd day the same thing BUT this time it never returned the money from the machine, instead all I got was a slip apologizing for the inconvenience... This happened at FNB Canal Walk. I immediately called the call center and while the consultant tried to help me the headset that she used was barely auditable, hence we had difficulty hearing one another.... I 6hen logged on to the FNB app and tried to state my case via your secure chat option which too was unsuccessfully as no one rep**** to my query. This morning I managed to get the Canal Walk branch contact number from the internet which happens to be a cell number and it said that the number no longer exist... What other hoops do I have to jump o through to get some sort of service from FNB