Poor service

Was forced to get a new phone, downloaded the FNB app on my new phone. The APP does not work, after each page loads it disconnects, so you have to push each selection twice. I contacted FNB and they say it is the phone. So I tried online banking but this does not work unless you can access the app. So I contacted FNB to have the app removed from online banking so I can bank without my phone. They put me through to the tech department, that was an hour ago still waiting on the lazy people from the tech department to respond, I am just being left hanging.

TOTALLY UNACCEPTABLE it is my money and I need to make a very urgent payment.