Poor service

I made a deposit at FNB Florida branch Durban last week Friday and the ATM took my money but my account wasn’t credited so I went to the bank first thing the following day which was Saturday morning. I told them what happened and I showed them the slip, they told me there was nothing they can do as a branch at the moment but they will escalate my atm disputes it will be 24 to 48 hours. On Monday afternoon I received an sms say the consultant will contact me till today I even spoke to my banker to send the branch an email because their lines are not going through. This is the 5th day and no feedback from them. Very very poor service from the branch.