Poor service

I have been with FNB for over 20 years my partner has in the last 3 to 4 years joined FNB and the entire experience for her from day one has been terrible.

She has been apply for a credit card for about a year and a half now and they keep loosing her paper work or telling her she never sent it in. They even sent a card and then cancelled it themselves. She meets the criteria for one and has been approved and never has an issue with Nedbank (who I’m considering moving too)

We also had an investment with FNB that just disappeared for 3 months while moving it to another investment firm. FNB would ignore our emails or say that they have been in contact with our other provider yet they hadn’t. Eventually after constantly emailing and complaining they sent the funds….

Their customer service is terrible, often agent just drop the connection or make you wait ages to be assisted and if you are more than a minute or two late with a response they just end the session.