Poor service

Hi logged a request with FNB to have my cheque account closed last week Friday on 24 June 2022. I called the call centre on the 30 June 2022 to follow-up on the closure, they informed me the case has been closed because i did not answer my phone when they called me on the 28/06/2022 and therefore they could not proceed with the closure of this account - CAS/***/V3N8T7. THIS IS TOTALLY UNACCEPTABLE AND MAKES NO SENSE AT ALL.INSTEAD I WAS ADVISE BY THE CALL CENTE LADY TO SUBMIT A NEW REQUEST - CAS/***/N3Q8K1. THEY ARE QUICK TO GIVE ACCOUNTS BUT IT SEEMS LIKE THEY ARE FORCING US TO KEEP THE ACCOUNTS WHILST THEIR BANK CHARGES ARE NOT AFFORDABLE AT ALL. PLEASE CAN THIS ACCOUNT BE CLOSED TODAY OR I WILL TAKE THIS FURTHER WITH TRHE OMBUDSMAN. I WOULD NOT PAY ANY FURTHER AMOUNTS OR BANKCHARGES ON THIS ACCOUNT BECAUSE I ALREADY PAID SUFFICIENT MONEY INTO ACCOUNT LAST WEEK FOR THIS CLOSURE.I AM VERY DISSAPOINTED IN FNB.