Poor service

Very disappointed with a FNB I reported a ***** on my account I have been going to the bank for almost a week no one gave me feedback regarding the case only for them to tell me that is going to take 30 to 31 days for them to resolve the case. My cards are blocked for one's money to just dissappear or used by unknown people. Now my life is in a stand still.At these time I in a process of changing my bank. The same with Wesbank I wanted to cancel the Top up maintenance plan on my car only to find that because I am canceling the plan I'm in errors of R6000 I'm only paying R431 I have never claimed and I had it for 8 months how was it calculated to R6000 and no one explained that to me when they offered the plan that in the event of cancelation there will be errors.R6000 is salary you don't just pay it for nothing is misleading customers. And the most frustrating part is that no one in the branch can help they only dial the number you speak with those people on the phone and you will hold for an hour for call to be answered if is such a big deal they have high volume of calls I don't they hire consultants within the branch and the secure chat on the FNB app is useless.