Poor service
<p>I was at my local FNB branch to downgrade my gold cheque account to a pay as you use account of R4.95 per month as it suits me better. </p> <p> </p> <p>I was there 2 weeks ago and the lady said she has sent in my details and I will receive a sms when my card would be ready. I see now that my account was charged with fees of around R100 and has not been downgraded.</p> <p> </p> <p>I hope this gets sorted as soon as possible otherwise I will visit the branch again to see what is going on.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)