1 reviews | Active since Apr 2017
Poor service
<p>I am very disappointed on the poor service i received from Fnb branch inside centurion mall. I have visited the branch more than 3 times and my problem is still not resolved, apparently i have to be assisted by the same consultant whom i never find at branch everytime i visit and i have been promised to be contacted but still waiting. This issue is about my business account that i cannot access,its frustrating when none of the consultants can assist.
Good day Ms. luciamasilela91
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. luciamasilela91
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***