JP
Jim P
1 reviews | Active since Mar 2015
21 Jun 2021, 12:28
Poor service
I called FNB and requested that I am given the status of me receiving my statements via email John Makondo answered and I repeated mty request 3 times but he could not understand me. I asked for escalation and a transfer and he asked me "to who should I transfer you to". 7 minutes on a cell hone for nothing. Previous call was to online banking who stated that FNB were moving away from automatically sending statements. What is thier question?? How can we help you?
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
21 Jun 2021, 12:34Good day Mr Powell.
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
Hello Peter Complaints Team
FNB (First National Bank)'s reply21 Jun 2021, 12:34
Official
Good day Mr Powell.
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
Hello Peter Complaints Team
JP
Jim P's updateReviewer Update
21 Jun 2021, 15:23This is a copy and paste that FNB send out. No details of department, no time frame
JP
Jim P's update21 Jun 2021, 15:23
Reviewer Update
This is a copy and paste that FNB send out. No details of department, no time frame
JP
Jim P's updateReviewer Update
23 Jun 2021, 09:47Recieved an email that was potential phishing. Went onto the FNB website and the only contact was a premium phone number. Called the number and requested the email address to report. After some conversation, was cut off. Called back again and obtained the email addresses. Asked why the email addresses are not on the website, was advised to call another number, asked to escalate, was cut off. Is this FNB helping me?
JP
Jim P's update23 Jun 2021, 09:47
Reviewer Update
Recieved an email that was potential phishing. Went onto the FNB website and the only contact was a premium phone number. Called the number and requested the email address to report. After some conversation, was cut off. Called back again and obtained the email addresses. Asked why the email addresses are not on the website, was advised to call another number, asked to escalate, was cut off. Is this FNB helping me?