RJ
Reyaad J

1 reviews | Active since Apr 2017

03 Apr 2017, 14:54

Poor Service

<p>Goo d day</p> <p> </p> <p>Having been a customer for a while now, I am today so disappointed in the services FNB provides via there call centre i ahve been on the phone for almost 2 hours from 1pm till the time of writting this review at 2h51pm.</p> <p> </p> <p>I also wish to understand why they are declining me for an overdraft facility , as accoreding to my credit score I amn not high risk as I was just quoted for a R900 000.00 home loan from another bank.</p> <p> </p> <p>I will definetly closing this account with them and move to a new bank as from this month.</p> <p> </p> <p>Kind Regards</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2017, 15:07
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)