Poor Service

<p>My card got ****** and I went to the bank to get a new card, both my cards were deactivated and I received a temporary card and I was told I will get a SMS when my card is available as there were no cards available at the branch, I was told since I lost my card there will be no need for me to pay for a new card<br />I received a SMS a few weeks later advising me to pick up my card at any FNB bank, I went to the gateway branch and I collected my card and a few days later I logged in to my account and I was charge for a card, for what? Why was I mislead and this is not effecting my card and debit.<br />Kindly rectify this error and I want your manager to contact me. This is unacceptable.</p>