POOR SERVICE

After numerous emails, calls, and complaints, we as Executors have received the bank statements and COB, but never the proof of payment. A certain William at *** stated that I need to go to the bank to have the accounts paid over. This is unacceptable. The request was already made in 2022, and we are still struggling for payment. Today I called again because no one returns my calls, but they still say the same thing. There is clearly an issue with communication at FNB. Please confirm when the accounts were closed.