Poor service
<p>Ijust recievd a phone call from FNB regarding their funeral plans. However, after a few times I had declined the offer, the sales lady still pressed me to still accept an offer at a lower rate. What is it that you dont understand about a client saying NO????????? And why are you calling me from a number that I can't identify you. It's as if you're trying to hide something. Really poor service!!!!!!!!!!</p>
Good day Ms. michelle-lottering
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. michelle-lottering
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***