Poor service

<p>On 03/03/2017 I by mistake transferred R 12 000 into my bond account and I do not have a flexi bond so I could not transfer it back myself. I requested FNB to assist, on Monday 06/03/2017 I received an sms that my issue have been resolve at about the same time I get a phone call to say that it could not be process as my wife did not sign the papers and if I sent it in before 2 I can still have the monies on the same day, I did this. On Tuesday 07/03/2017 I phoned the home loan department and the transfer was in action and they would escalate it to their supervisor, on Friday 10/03/2017 I wrote a complaint to FNB, I mailed my private banker and once again phoned FNB home loans, the lady then said please hold the line, she came back and said the transfer was done and should reflect in 30 min time, after 4 hours it still did not reflect, so I phoned again this time a norther lady told me that it was not done but it has been forwarded to finance but it will not reflect ? I moved to FNB as I was told you can get service from them but if this is service I do not know</p> <p> </p>