1 reviews | Active since Jan 2011
Poor Service
<p>It has been over a month now since I first contacted FNB w.r.t my ebucks issue. FNB is not getting back to me. The same with the issue with my home loan. Home Loan ***. Premier Banking Ref: SI- ********** . Will be moving my accounts to another provider if this is not addressed soon.</p>
Good day Mr. wjk
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. wjk
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Since I logged the issue 6 weeks ago I have been assisted with my eBucks issue and that is now resolved. I am still waiting for feedback on the issue with my flexi bond account on my home loan. There were various emails and on the 17th of March I send info regarding the discrepancy between the amount reflecting on the statement and the amount reflecting in my account. I called and was referred to the supervisor of the department (Sharon ********** ) and at the time was told that the issue was referred to the administration department and that Alicia Palmer needs to look into the issue and supply feedback. It is now more than a month and still no feedback received. When I called today I was told people looking at the issue is not available so they cannot give me feedback.
Since I logged the issue 6 weeks ago I have been assisted with my eBucks issue and that is now resolved. I am still waiting for feedback on the issue with my flexi bond account on my home loan. There were various emails and on the 17th of March I send info regarding the discrepancy between the amount reflecting on the statement and the amount reflecting in my account. I called and was referred to the supervisor of the department (Sharon ********** ) and at the time was told that the issue was referred to the administration department and that Alicia Palmer needs to look into the issue and supply feedback. It is now more than a month and still no feedback received. When I called today I was told people looking at the issue is not available so they cannot give me feedback.