1 reviews | Active since Mar 2017
Poor service
<p>Fnb has to be thee worst bank ever. I was a very unhappy customer and have changed my bank. However I do still have a loan with them which I have created a debit order for my bank account. </p> <p> </p> <p>This is not the 3rd or 4th time that I have received messages saying my loan has been unpaid when I contact the loan department all they can tell me is they are not sure because everything is paid unto date. </p> <p> </p> <p>FNB has become so unprofessional and useless I was with them for 6 years and the level of service has become unprofessional in the last month.</p>
Good day Ms. meagan13
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. meagan13
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
