Poor service

<p>I have been trying to do a forex payment and do not get the notification on the App to accept. When I call the private wealth service centre they are unable to assist as usual and transfer me to the forex department. I get transferred and played a message that they are closed. I would expect that the staff at the service desk to know the times the departments operate and if they are supporting the private wealth customers they should be able to do thing and not have to transfer. The service desk is a waist of time. </p>