Poor service

On the 22 July 2025, I went to FNB Merchant place to pick up my new ID card showing new surname. I immediately went inside the branch in attempt to amend my surname and title. One of the front line consultants(didn’t take her name) said this can be done on the app. Sure enough, I managed to change my surname but I can’t change my title. Only leanrnt yesterday from Busisiwe secure chat that. I must go to the branch, what nonsense is this? I was at the branch the branch referred me to the app, I’m trying the app the app is referring me back to the branch. With what time. Is anybody ever going to help me. I don’t have time to play or walk around nna