Poor service!
<p>I called FNB to inform them that I had settled the balance on the loan I had with them and require a paid up letter, I was told that this takes 48 hours, after 48 hours I called to follow up, the lady said she will escalate the matter and it takes 7 working days, the 7 days passed and I called again, spoke to the manager and she promised me to have this sent to me immediately, I still haven't received the letter after three days having spoken to her.</p> <p> </p> <p>I have no other option to have this matter resolved.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)