RO
Ryan O

1 reviews | Active since Feb 2012

07 Apr 2015, 14:42

POOR service

As my heading says<br> I am in the process of purchasing a place to stay , i have done my homework and was advised the entire process can take 4 months , well here i am going into month 5 and still without a home , needless to say i am getting married in 2 week's time , so my bride will probably also be homeless.<br> <br> I have signed my offer to purchase more than 3 months ago paid transfer fees, bond registration fees , signed the bond a month ago , last week i received an sms from FNB saying they have received my documents from the bond registration attorneys to give the go ahead for lodgement.<br> <br> last week Thursday i called in and spoke to a gentlemen by the name of Derrick ***) who was of no help , only telling me that the person who is busy with my documents will be in on Tuesday , well here we are ITS TUESDAY!!!!!! I call in again and get told that my bond has been approved , I KNOW MY BOND WAS APPROVED, I WOULD LIKE TO KNOW WHAT THE HOLD UP IS WITH HAVING THE BOND REGISTERED and when will the attornies be able to lodge ?<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Apr 2015, 15:20
Official
Hello Ryan1509,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 662541.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)