Poor service

<p>I contacted FNB bond department requesting to reduce my loan term in December for the new year 2017. I received feeedback and to confirm that i will be liable as the repayment will go high which I did and the lady I delat with advised that I will get a reminder two days before the debit order just to confirm if we are still on the agreement. Well I did get the reminder and responded that I am still on the deal. On the day of my debit order a normal monthly contribution went off. I called the consultant I dealt with and she said it has been fowrded to the credit department which I dont really buy it I gave them a month notice. I am still waiting for them to come back to me I am really dissapooined in this kind of service I believe if i slipped a payment I would be receiving endless calls. </p>