Poor service

<p>On the 11th January I sent an online request to fnb with regards my life insurance that I have with them for my home loan . I received a confirmation mail saying I will be contacted within 1 business day. 2 days later, 13th January I recieve a mail saying my enquiry has been escalated to home loan support. I think it was escalated too hard, it's in orbit at the moment because to date I have heard nothing from home loan support or fnb. I also have a capitec account. I believe capitec to be the best bank, always delivering on their promise and I actually earn interest with a normal bank account. At times more interest then the banking charges. Sadly they do not have home loans so I had to go with FNB. FNB, if you want to charge your exorbitant fees give us service please!!!! Can someone come back to me on my query???? </p>