Poor Service
<p>I have called 8 times to get a new device.. if I'm not told that I can't apply for a device because I'm a non South African ( even after I told her I still have a current smart device, she argues that it's not possible)then I'm put through to personal loans, credit card or told by the person who took my call that they have a technical error and then I am put through to someone else who then tells me to call back because he can't hear me... I have spent over R100 in airtime to receive no service or talk to someone who doesn't know their job.. Come on FNB get with the program, poor service will cost you!!!</p>
Good day Ms. bayanda-desiree-mcintosh-masia
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. bayanda-desiree-mcintosh-masia
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
