Poor Service

I paid off a Revolving Loan and have been trying to get hold of someone at Legal to close it unsuccessfully.

I am advised that I am being transferred and then the voice prompt will ask me to stay on the line for over 30 minutes at a time.

This is really frustrating and screams poor customer service and it is disheartening as I have been with FNB since 2007 and I am even considering changing banks.

I have even gone to the lengths of sending one of their Legal Accounts consultants a Linkedin invitation as the number I was provided is always engaged.