Poor service....

Nna now I'm lost for words... Before lockdown every query or problem I had with you guys was attended and promptly solved. Nowadays nothing get resolved. 1.Openend a bank account FNBy, card still not working but account operational.. I called.. I emailed.. I screamed on hellopeter still the matter is not resolved.. About a month now 2.Contacted ebucks dept concerning rejected voucher at wimpy 1stop..not resolved.. Consultant will contact me when he has info regarding that 3.Lodged ***** about a transaction still waiting to be contacted 4.App**** for life insurance on the app.. Still waiting for consultant

What is going on...