1 reviews | Active since May 2016
Poor service
<p>i lost my job Nov 2015 and could no longer afford paying my monthly instalments with FNB - prior that i was a loyal clean positive custormer/debtor of FNB with monthly payments done on time. I secured a temp job Oct 2016 and contacted FNB to assist me consolidate my debts becuase i wanted to start making payments. I even when to the branch and they advised that i contact FNB premier because my account was with them and they at the branch they can not see my account because its closed</p> <p> </p> <p>I email FND Premeir as advised - A lady by the name Carol Sekgonetso rep**** to my request by giving me a number of debt collection attorneys that FNB has handed over my account to. She told me FNB can not be involved in assisting to set up payment arrangements. I made contact with the attorneys and they assigned an agent CC Agent234 who on 3 emails told be that if i want a statement of my debt i must contact FNB and she can not assist me to consolidate my debts because on her records she only has 1 account. I made it clear to the agent that my intent is serious and i acknowledge that i have 5 accounts i would like to consolidate and make 1 instalment to a total sum of what i owe.</p> <p> </p> <p>I feel that FNB has provided me with poor service - here i am wanting to start clearing my debts however they not interested to assist me. They provided me with contact number of 1 agency when i clearly stated all 5 accounts that i need to pay. Carol was cold and unhelpful - even when i asked for contact person, the only thing she provided was just telephone number</p> <p> </p> <p>Can someone at FNB assist me - </p>
Good day Ms. portia20
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. portia20
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
FNB method of answering their famous slogen " how can we help you?"
After a lodge a complain - FNB could not assist me in consolidating my accounts. they then opted to hand me over to 1 attorney firm - which has then charge me R 433.20 as a take on fee for collection and since then they have charged me over 1000 of collections fees just on 1 account - not forgetting i reported that i have 5 accounts.
They increase the debt that clearly has accumuated so high over 11 months of non payments however I am taking responsibility in ensuring i pay them back. god forbid i asked FNB for discount since i have proven to them - that i was not trying to run away from my responsibilities however due to being unemployed almost a year thats the reason i was not able to pay them. WHY THEN INCREASE MY DEBTS WITH ALL THESE CHARGES
As i now try make payment arrangement with the attorney firm only 4 of my accounts are with them - Where is the 5th account? ARE YOU GOING TO HAND ME OVER WHEN IT HAS ACCUMULATED MORE THAN AM ABLE TO PAY
FNB its not interested in helping us - they want us as clients and once we have challenges - they quick to ensure they bury us more into debt rather than HELP. Must i be under debt counselling in order to be assisted and my profile assessed fairly. WHERE IS THE HELP - FNB
UTTERLY ASHAMED AND APPLLED - I HAVE EVER BANKED WITH YOU
FNB method of answering their famous slogen " how can we help you?"
After a lodge a complain - FNB could not assist me in consolidating my accounts. they then opted to hand me over to 1 attorney firm - which has then charge me R 433.20 as a take on fee for collection and since then they have charged me over 1000 of collections fees just on 1 account - not forgetting i reported that i have 5 accounts.
They increase the debt that clearly has accumuated so high over 11 months of non payments however I am taking responsibility in ensuring i pay them back. god forbid i asked FNB for discount since i have proven to them - that i was not trying to run away from my responsibilities however due to being unemployed almost a year thats the reason i was not able to pay them. WHY THEN INCREASE MY DEBTS WITH ALL THESE CHARGES
As i now try make payment arrangement with the attorney firm only 4 of my accounts are with them - Where is the 5th account? ARE YOU GOING TO HAND ME OVER WHEN IT HAS ACCUMULATED MORE THAN AM ABLE TO PAY
FNB its not interested in helping us - they want us as clients and once we have challenges - they quick to ensure they bury us more into debt rather than HELP. Must i be under debt counselling in order to be assisted and my profile assessed fairly. WHERE IS THE HELP - FNB
UTTERLY ASHAMED AND APPLLED - I HAVE EVER BANKED WITH YOU