Poor service

I have a bond with FNB and require their assistance. I have been calling since yesterday but I hold for long without an answer. this morning I phoned a gentleman answered and I explained my issue the next he places me on hold, I held for 30 minutes then a lady answered had to start my story again, she placed me on hold as well. When she got back to me I couldn’t even hear her so I told her network is bad, again I was placed on hold.. my airtime runout while waiting for assistance.. I have been with FNB for years now but their services is just ridiculous. I am u able to even go to the bank and use their phone because of the health situation I have. FNB services compare to ABSA is very very poor..