Poor service

I ordered a new card on the 18th February till now have not received it. Was advised by your adviser that I should order it online it would be quicker up until now am getting a run around by the DSV road. Now when I want to go to the branch I will be charged again for something that your courier company is failing to do. Why should I pay for something that your courier company is failing to do. Please find a better courier company these are failing dismally and they are staining your reputation because am thinking of changing banks