Poor Service

<p>I have app**** online for a limit increase on my FNB Credit Card, it was approved and the quote was emailed to me to sign and accept the offer, which I signed and emailed back. Nothing happened for more than a week. I then phoned the limit increase department and spoke to Nester who assisted me and said it should have been done and he then finalised it and said I will receive and sms in a few minutes with my new limits and that it has been processed. About 20 minutes later, an employee from the limit increase department phoned me and said she want to finalise my increase, I explained but this was done just now. She could not pick up anything but then offered me a lower limit than the previous agent. She said she will diarise it for +- an hour and then if it did not go through she will phone me. To date no phone call. I phoned late that afternoon and asked to speak to Nester, he was busy and I left a message for him to phone me back. Needless to say, to date no phone call and no limit increase. I had the same bad experience when I tried to open my Credit Card with FNB. The service is really pathetic.</p>