Poor service!

<p>Long story short, I recently had to process a claim through FNB insurance brokers. It initialy seemed like everything was going smooth, until the problems started. I'm now being harrassed on a weekly almost daily basis by the third party, now legal action all because of a simple claim not being lodged/processed. My policy cover is fully comprehensive and I've been a long time client with FNB brokers. I myself have made countless calls on following up without any compensation for my calls or time put in. My broker personally did everything in her power to assist me, but it seems FNB thrid party service providers are slacking. I've tried contacting these third party companies, but they won't deal with me as I have to go through FNB insurance brokers.</p> <p> </p> <p>Bottom line is I'm paying a premium for insurance and I expect service. FNB are always going on about good customer service. This matter has been going on for more than a month and the documentation isn't processed!</p>