Poor service
<p>Yesterday morning I phonedon't FNB to dispute a debit order, I had to spend more than 40 minutes on the line waiting to be assisted and even run out of airtime. Tried again this morning only to be told.that I cannot dispute a payment on Sunday and that I will have to call on Monday, Monday will be the same story that you have a high volume calls. That means I will spend another 40 minutes on line . why did you stop the self service of disputing debit orders and reversing them for payments over R200?</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)