1 reviews | Active since May 2012
poor service
<p>Around May 2016, I went to inform the bank that I was no longer working but studying full time therefore can no longer afford the platinum account, I then asked for a cheaper plan, I handed a proof of registration from the university, I was told it wouod take up to 3 working days, after 5 days, I called the bank to enquire, I was informed the lady who was assisting me is on maternity leave, a message was taken for her team leader to deal with my issue, till today I still havent received feedback</p>
Good day Mr. Khosip
Thank you for reporting your service experience with FNB, We have noted this mater and have subsequently logged a high priority complaint with the following reference number : ***. You will receive feedback in 24 to 48 working hours.
We once again apologize in this regard and assure you that you will be provided with feedback.
Thanks Regards
Rahim Malik Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. Khosip
Thank you for reporting your service experience with FNB, We have noted this mater and have subsequently logged a high priority complaint with the following reference number : ***. You will receive feedback in 24 to 48 working hours.
We once again apologize in this regard and assure you that you will be provided with feedback.
Thanks Regards
Rahim Malik Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***