1 reviews | Active since Aug 2009
Poor service
<p>Being a private client you would expect really good service, however this has not been the case.</p> <p>My husband submitted a debit card dispute on Thursday 17/11/2016. We received acknowledgement of receipt of our dispute and was confirmed in writing that we would receive a response within 2 working days. I have sent numerous follow-ups which are just being ignored. My husband phoned yesterday and was transferred to 5 different people who clearly don't know what they are doing or they are just not interested in assisting. FNB's slogan - "How can we help you?" Really?????? This type of service is unacceptable.</p> <p> </p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Still no feedback from FNB received!!
Still no feedback from FNB received!!
It is with joy in my heart I can say that our dispute has succesfully been resolved and FNB refunded us the money. We are absolutely delighted and want to thank all involved of getting this done for us. FNB has stuck to their slogan of "How can we help you".They have really helped us - that money we were out of pocket made a huge impact financially and it made the world of difference getting the money back. Thank you from the bottom of our hearts!!!
It is with joy in my heart I can say that our dispute has succesfully been resolved and FNB refunded us the money. We are absolutely delighted and want to thank all involved of getting this done for us. FNB has stuck to their slogan of "How can we help you".They have really helped us - that money we were out of pocket made a huge impact financially and it made the world of difference getting the money back. Thank you from the bottom of our hearts!!!
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***