Poor service

Last week, 6 August 2021, I purchased wrong items online on my fnb app at Playstation website online shop

I notified fnb , bu completing the debit orders/ online refund/reversal form , I send the form to fnb debit order disputes email address same day

Since that fnb has not responded to me, I feel very disappointed and dissatisfied by the poor service offerred to me by fnb

I want my refund, please

or do you want to ***** from the poor people where as you are making millions with our bank charges

Or do you want me to starting comparing you with other banks like nedbank for better services

We are under covid 19 pandemic , by you continue with your poor service

You remind me of the worst service I received from Thavhani mall FNB on the same Friday, those employees don't care and I saw that they are used to being so slow not interested in helping us with interest, they forgot that we are paying their salaries come month end, useless employees