Poor Service
<p>I am utterly disgusted in this new system of dealing with FICA. FNB has decided to block my account without warning me and now I can do nothing. I sat 2 hours 2 weeks ago in the bank finalising my documents with one of FNB's employees and she accepted my proof of address and unblocked my account. I wake up this morning to be told my card has been declined. It's embarrassing. I am now being told that my document uploaded is not acceptable. Clearly there's some employees never got the brief and now customers must suffer. </p> <p> </p> <p>Absolutely ridiculous. </p> <p> </p> <p> </p>
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)