WM
Winston M

1 reviews | Active since Nov 2016

15 Nov 2016, 16:19

POOR SERVICE

<p>Open a cheuque account almost a month ago still have not received an account number from FNB but receiving sms's to make a deposit into my FNB account .....really! when i open the account iold the consultant that I just moved the new address about a month ago i dont have a prrof residence for this address i have a copy of lease agreement and and invoice from my landlord i was toold thats is fine as long the lease is in my name ... i received email from FNB with documentation to complete and email bank to them... CCD courier arrved a few day s late courier refused documentation and left . I called CCD they wanted a copy of my landlords ID...... iasked why they said FNB requires this .... how now!!!!! After logging an call again on FNB website i get two second miss call from CCD ... called back giving the same **** story FNB wants my landlords ID.... I was then told to stay at home they deliver my card tomorrow to verify my address, i said i wont as CCD or FNB will pay salary for sitting at home .... POOR SERVICE FROM FNB AND CCD COURIERS !!!!!!!!!!!!!!!</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Nov 2016, 09:17
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

WM
Winston M's update16 Nov 2016, 11:24
Reviewer Update

Hi

My card was delivered this morning just after 11:00, Thank You