1 reviews | Active since Nov 2016
POOR SERVICE
<p>Open a cheuque account almost a month ago still have not received an account number from FNB but receiving sms's to make a deposit into my FNB account .....really! when i open the account iold the consultant that I just moved the new address about a month ago i dont have a prrof residence for this address i have a copy of lease agreement and and invoice from my landlord i was toold thats is fine as long the lease is in my name ... i received email from FNB with documentation to complete and email bank to them... CCD courier arrved a few day s late courier refused documentation and left . I called CCD they wanted a copy of my landlords ID...... iasked why they said FNB requires this .... how now!!!!! After logging an call again on FNB website i get two second miss call from CCD ... called back giving the same **** story FNB wants my landlords ID.... I was then told to stay at home they deliver my card tomorrow to verify my address, i said i wont as CCD or FNB will pay salary for sitting at home .... POOR SERVICE FROM FNB AND CCD COURIERS !!!!!!!!!!!!!!!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Hi
My card was delivered this morning just after 11:00, Thank You
Hi
My card was delivered this morning just after 11:00, Thank You
