RM
Ruby M

1 reviews | Active since Oct 2016

31 Oct 2016, 09:13

Poor Service

<p>On 21 I sent A Complain And Till today I Haven't got any satisfying feedback. Ref: ********** . I received a call on 24 Oct 2016 from FNB and they told me that they checked and on their system they don't see anything about my bond being withdrawn. They promised that in 24-48 hour il get a feedback and nothing happened. I called on 28 Oct and I was told Muhammed is the 1 handling my complain and on the system they see emails escalating but there's no resolution on the matter. Why does the bank have to take forever to find what happened when they can withdraw an approved application in a blink of an eye. This bank is wasting my time, if they don't want to fund me they must just say and il go with reliable banks.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Oct 2016, 09:58
Official

Good Day mokgoperuby,

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)