1 reviews | Active since Jan 2012
Poor Service
<p>I went into Clearwater Mall branch on 18th October 2016 to open an investment account anbd asked them to link it to my profile. Once home, I found it had not been linked and call the Business help line ********** 479 and got hold of Figele who said she would send a request to the back office to add it onto my profile. By Friday 21sy it was still not on. I went into Clearwater Mall branch again today 22nd, and asked them to please link it. When I got home, I see they added it to my payment recipients. I called the Business line and got Figele again who could not sort it out immediately for me. Please could someone help me!</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
