poor service

<p>Poor service</p> <p>I bought a new phone through Fnb was supposed to be a waterproof phone . 2 days later the phone got water damage through no neglect on my part. Subsequently Fnb where quite helpful organising a courier company to fetch the device and take it to the relevant repair centre. From here on communication broke down and in fact without my intervention would be absolutely non existent.</p> <p> </p> <p>2 weeks go by and no word at this point I believe I have been more than penitent. I decide to call Fnb to find out what is happening . after a number of calls i eventually get told that my device would be replaced. Great I thought but this night mare just continues as of a week later every time I call I get the exact same story . That the replacement device is awaiting approval . this has been going on for a week and when I complain all I get is we have escalated it. Which is either a lie or escalating something means nothing to FNB smart devices. The fact that I have not once been contacted by FNB during the entire process is shocking and that to get any information i have to waste my time phoning the Fnb unhelpful centre.</p>