MN
MELISSA N

1 reviews | Active since Jul 2016

18 Oct 2016, 10:47

POOR SERVICE

<p>This is my second time complaining about FNB connect, their noetwork its always down to make matter worse they dont even inform us about the technical problems they experiencing. some of us migrate from other network after FNB Connect promised better service but it turn out to be the worst with costant disconnection. its really frustrating when you cant even make a call or call their call centre.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Oct 2016, 11:09
Official

Good Day Miss Naidoo,

I have logged another formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)