POOR SERVICE

<p>I took out a smart spend loan for a month. I repayed the amount listed on my online banking as outstanding. The very nexy day FNB debits me the full amount off my cheque account. Firstly, why show the smart spend loan on my online banking as a account that I can transfer into when in reality FNb is only going to debit me anyway? So now I have paid twice for a loan. As a premier account holder I expect better services. When I called in to ahve it reversed, I get told I will not recieve the full amount back. Now I am not happy as I ahve paid twice! I get poor telephonic service, and when asked to speak to a manager, I get put on hold for close to 15 mins, justs to have the call centre agent tell me that the manager is too busy to talk to me, but will mark my request as urgent. Service like this make me fregret my decision having switched to FNB. I fel its only fair that the full amount gets reversed abck into my account immedieate, not another 3 - 7 working days. What a *******. You see all the adverti*****ts for a premeier account, but its really no different to having any other account. I expected better</p>