POOR SERVICE

I am very livid and dissapointed in FNB , I app**** for the Covid 19 Relief funds through FNB and was approved .All my personal loans and mortage have been paid for all along by the relief programme, but then I am encountering an unauthorised debit order R4141.05 supposedly for the loan which I have enquired about previously and got assisted with by a reversal .It went off again from my account last month on the 23rd October , I called the Personal Loan Department on the 27th of the same month and I was told that the matter was escalated . All consultant I spoke to, told me that the refund will take up to 7 working days today is 21 days and no one has phoned me back to at least update me on the progress. I find it agitating and frustrating that firstly I have to be paying private banking ridiculous monthly fee services I don’t receive and no one wants to take accountability for this . And secondly why am I the one who has to call umpteenth times to make follow ups and be taken from pillar to post. For a bank I have been with for so many years , this is utterly disappointing. My details are as follows Personal *** ***