1 reviews | Active since Mar 2013
Poor Service
<p>About a year ago I app**** for debt review, I have an overdraft account at FNB so in any case I agreed to pay the amount the debt counsellor set up, from the beginning of this whole process till date FNB rejects the payments the payment distribution agency makes every month, I have queried this with the debt agency people as well as with FNB a number of times now and they keep telling me it is sorted out and the payment will go through but every month on my statement I keep getting "returned from CP" and the balance I owe FNB keeps getting higher and higher. I would appreciate if this could be sorted out in this week as I am getting really fed up with this account being in the same status EVERY MONTH!</p>
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)