1 reviews | Active since Mar 2012
Poor service
<p>They advertise that it is so easy to switch to them online. What a load of ****!! I have been struggling for about 2 months now just to open a business account. I have sent my new ID to the account openings department 3 times already and they are still asking for a marriage certificate or ID! They have even told me they have received it but if I talk to someone else after 3 days they don't know anything?! Just remember in your next add to say that it takes 2 months to open an account with FNB </p>
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)