Poor service

<p>I recently lost my wallet and I went to fnb in Pretoria to apply for a new card.I received a message four days later to come collect my new card but I was told that I cant after I tried explaining to the consultant and the manager that I lost my Idenfication during the week.I had a copy of my ID with me but I was told I can't be assisted.Mind you I had no cash with me and i couldn't access my account via mobile banking cause of the pervious card was cancelled.I do not know why I needed to have an ID in my situation where else I believe I had more than enough evidence to proof who I claimed to be and mind you why the need for all the finger prints identification if this an ID is that important.Because of all this ordeal I do not think I wanna use FNB anymore.Life happens and they could not understand that,instead I had to ask money just get along.</p>