1 reviews | Active since Mar 2016
Poor service!
<p>I did an online application for a credit card and I have been banking with fnb for over 10 years. I am going to be charged a once off joining fee which is ridiculous as I did this process online with no assistance whatsoever. I am then noted to send copy of id, 3 month bank statement and proof of address. The bank have all this info why should I go through this trouble of doing this. It is a major inconvenience and if this was the case I would never have app**** for the credit card with my bank I would have taken it out with another bank who offers cheaper interest rate. Absolutely terrible process to go through. I would like a call from senior management giving me a solution to this complaint !</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 997686.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 997686.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
I received a call today stating I will get another call from someone else in a few minutes which was this morning and nothing received up until now!
I received a call today stating I will get another call from someone else in a few minutes which was this morning and nothing received up until now!
I received another call who is a consultant who deals with complaints and she have no customer services experience I then asked to speak to a manager and she said she will get a manager to call me back but no call until now. Patetic
I received another call who is a consultant who deals with complaints and she have no customer services experience I then asked to speak to a manager and she said she will get a manager to call me back but no call until now. Patetic
Still no response to my complaint. ..
Still no response to my complaint. ..
I am still waiting for the manager to contact me!
I am still waiting for the manager to contact me!
Still no feedback!
Still no feedback!