RR
Richard R

1 reviews | Active since Oct 2011

31 Jul 2016, 22:33

POOR SERVICE

<p>I am currently in Sierra Leone</p> <p>I opened my acc recently and have only had poblems since then. I asked information desk at Keywest mall if i needed any clearance on my acc before i left Sa and they said no. My first salary was transferred on monday 25 august. Forex emailed me requesting that i log into my online banking and clear the funds that way. First of all it would not go through as i needed a facx number, then it was the issue with the option for what is the money for, i Sent forex my deposit documents with all the info. I phoned complaints on Thursday friday, I still have not heard back from Forex at all.</p> <p>Is this how you treat your customers, I want this resolved immediately please.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Aug 2016, 06:40
Official

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)